Refund Policy


At Hiphub Malaysia, we strive to provide the best experience possible for our customers. If you are not satisfied with your purchase, you may be eligible for a refund. This refund policy applies to purchases made through our platform.


  1. Refund Eligibility


To be eligible for a refund, your order must meet the following criteria:


The order was not completed according to the agreed-upon terms between the vendor and the customer.

A dispute has been raised, and the vendor’s refund policy is found to be in favor of the customer.

The request for a refund must be made within 7 days of the delivery of the item(s).

Refund Process


If you meet the eligibility criteria above, please follow these steps to request a refund:


Contact Hiphub customer support at [insert contact information] with your order number and the reason for the refund request.

Hiphub will review the request and refer to the respective vendor’s refund policy.

If the vendor’s refund policy allows for a refund, Hiphub will process the refund to the original payment method used to make the purchase.

Refund Limitations


Please note that certain items may not be eligible for a refund, including:


Items that have been used, worn, or damaged after delivery.

Items that have been altered or customized after delivery.

Items that are non-returnable or non-refundable, as stated by the vendor.



Hiphub is not liable for any refunds beyond the refund amount specified in the respective vendor’s refund policy. Hiphub is also not responsible for any losses or damages incurred as a result of the purchase or use of any products sold on our platform.


  1. Changes to Refund Policy


We may update this Refund Policy from time to time. We encourage you to review this policy periodically to stay informed about how we handle refund requests.

  1. Contact Us


If you have any questions or concerns about this Refund Policy or our refund process, please contact us at

Effective Date: 26th March 2023