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Frequently asked questions

How will my order be shipped?

Depending on your zone, available courier partner options will be provided. You can choose the courier of your preference from the list of available ones.

Why haven't I receive a tracking number?

It takes 1-2 business days for HipHub and the vendor to process your order. You will receive your tracking number once your order has been shipped.

How long is the delivery process?

Delivery depends on the courier of your choosing. However, it may take 1-2 business days for your order to be processed by HipHub and the vendor.

Why does it take 2 days to process order?

HipHub's current capacity requires those days to validate the payment and liaise with our courier partner. As we grow, we aim to make the process seamless and deliver your order as fast as we can.

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